Shipping Policy

Thank you for shopping with Winkies Coolers! We aim to process and ship all orders quickly and safely. Please review our shipping details below.

Domestic Shipping (Australia)

Free shipping on all Australian orders — no minimum spend required.

All orders are shipped from Brisbane, Queensland, or our 3PL Warehouse in California, USA.

Orders are typically processed within 2–7 business days of payment confirmation.

Estimated delivery times:

Queensland & New South Wales: 2–5 business days

Victoria, South Australia & Tasmania: 3–7 business days

Western Australia & Northern Territory: 5–7 business days

We use trusted carriers such as Australia Post and Sendle. Tracking details will be emailed once your order is dispatched.

International Shipping

New Zealand: $55 NZD flat rate

United States: Free shipping

For other international destinations, shipping rates and delivery times will be advised at checkout or by contacting us before placing your order.

For international orders, please note:

Customers are responsible for any import duties, taxes, or customs fees that may apply in their country

We are not responsible for delays caused by customs clearance or international transit conditions

Order Tracking

Once your order ships, you'll receive an email with tracking information.
If you haven't received your tracking number within 3 business days, please contact us at info@winkiesdrinkies.com.au.

Shipping Address

Please ensure your shipping address is correct before completing your order. We cannot guarantee changes after dispatch.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please email info@winkiesdrinkies.com.au with your order number and photos (if applicable).
We'll work quickly to resolve the issue in accordance with our refund policy.

Contact Us

For any shipping questions, please contact:
info@winkiesdrinkies.com.au